Free Worldwide Shipping | 30 Day Returns | Same Day Despatch*

FAQs


 

When will my order ship? 

If you have ordered by 1pm, your order will be despatched on the same day.  

Depending on where you are in the world your order will take slightly different times to arrive with you. If you follow the handy little link below it will provide you with all the deets 

UK express shipping is available for a fee, sorry. This takes 1-2 days. 

Looking to do a return or exchange? 

Check out our return policy here 

How do exchanges work? 

If you would prefer something a little different, it's super easy, follow the returns & exchanges links above!  

Did you say free worldwide shipping? 

Yep, you got it. We will ship anywhere in the world free of charge! Takes between 10-14 days. For a little more info follow the link to our delivery and returns page.  

What if the item I want is sold out?! 

Email us – shout at us, scream, do whatever you need to, to hurry us up on a re-stock. 

Another top tip – join our newsletter and the Suffolk Parade family, family always get the inside scope first. (shhhhh…)  

What if I’ve taken an awesome pic and want you to share it/use it on the Suffolk Parade homepage?  

We absolutely LOVE seeing people wearing Suffolk parade items. If you send it in, it will go straight into our founders mailbox and with the nod of approval, you could see it anywhere, if you approve of course. We’re talking homepage hero image, to Insta, to billboards…  

What is hallmarking? 

In a nutshell, a hallmark is your guarantee of the quality of precious metal.  

A hallmark guarantees the precious metal content of the item. The anchor is the symbol of the Assay Office in Birmingham. When you see the anchor on any item made from precious metal, you know it’s been tested at the world largest assay office.  

This is our commitment to quality for our consumers. Only the best!  

Finally, I’ve read all of this jargon above and you haven’t answered my question…  

Sorry! Drop us an email and we’ll hit you back within 24hrs. 

Love you guys Xoxo

Enquiries@suffolkparade.com