Free Worldwide Shipping | 30 Day Returns | Same Day Despatch*

Delivery & Returns


DELIVERY 

FREE WORLDWIDE DELIVERY 

We provide free worldwide delivery using the trusty Royal Mail. If you place your order before 1pm we’ll run to the post office to ensure same day despatch. Any later than 1pm and we’ll post it the very next day (Excl. Sundays, that’s our chill day.) 

Standard timings: 

UK: Delivered within 3-5 working days. Express 1-2 days. 

Europe: Delivered within 5-7 days. 

Rest of the World: Delivered within 7-10 days. 

The nitty-gritty…  

UK deliveries 

Please allow 3-5 business days for our standard (free) delivery service and 1-2 business days for express delivery, provided that your payment is received before 1pm on the day that the order is placed.  

European deliveries. 

This takes a little longer…sorry!  5-7 business days for our FREE standard delivery service to Europe provided that your payment is received before 1pm on the day that the order is placed.  

Rest of the World 

You should allow 10-14 business days for our FREE standard delivery service to the Rest of the World provided that your payment is received before 1pm on the day that the order is placed. We have to allow a little extra time for your item to get through customs and its such a long way we like to cover all bases.  

RETURNS 

WHAT IS YOUR RETURN POLICY? 

It’s really simple if you would like a refund on an item that you just don’t want, as long as it comes back to us in original condition we will refund 100% up to 30 days after the purchase date.  

Same with an exchange, up to 30 days.  

Any questions just shout we're here to help you. You will speak with a real-life human being that will do all they can to help you. Just pop an email to enquiries@suffolkparade.com  

Return postage must be paid for by yourself using a recorded form of delivery unless of course, the reason for return is a fault on our part, and then we will hump the bill. 

How do I return or exchange a purchase? 

If you send a note to enquiries@suffolkparade.com with your name, shipping address, a copy of your receipt, and the name of the item(s) you want to return. We’ll instruct you on where to send your return.  

Simply state whether you would like an exchange, if so, to what? Or refund, and one of our team will get will respond and get it done, no problem at all.  

What can I return?  

Too easy, you can return anything you want as long as it’s in the condition you received it and within 180 days.   

What can’t I return? 

Sale items are non-refundable, but still covered by our 6-month warranty, so if there are any problems at all, we’ve got you covered.