FAQ’s

Deliveries and Shipping

For delivery/shipping information, please visit our Delivery & Returns Page.

Please email us at enquiries@suffolkparade.com for any further information.


Returns

For information about any Returns, Refunds and/or Exchanges, please visit our Delivery & Returns Page.

Please email us at enquiries@suffolkparade.com for any further information.


Warranty & Care

All Suffolk Parade bracelets are covered by a six-month manufacturers warranty from the date of purchase. This provides you with cover against any faults that are due to defects in workmanship & materials.

The warranty excludes general wear & tear. This includes but is not limited to:

  • breakage due to excessive force
  • accidental damage / misuse
  • excessive wear & tear
  • wear & tear as a result of not following the care instructions provided

Please ensure you follow our Care instructions carefully, or your warranty may be invalid.


Bloggers, Celebrities & Press

If you would like to work with us or find out more about the brand, please email enquiries@suffolkparade.com.


Competition Terms & Conditions

Suffolk Parade Giveaway

(“The Promoter” hereby known as Suffolk Parade LTD)

  1.  By entering this competition you agree to be bound by these terms and conditions.
  2.  There is no entry fee and no purchase necessary to enter this competition.
  3.  To make a valid entry to the competition, you must complete one of the following:
    • Be following @suffolkparade
    • Like the competition image
    • Tag two friends
    • Winner will be announced 04/08/18
  1.  The competition is worldwide and open to all ages
  2.  The prize is not transferable and there is no cash alternative.
  3.  The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party.
  4.  Employees of Suffolk Parade and any third parties involved in the preparation and/or performance of this competition and their families are not eligible for entry into this competition.
  5.  There is no limit on the number of entries submitted by an individual; however, prizes are limited to one per person.
  6.    Suffolk Parade reserves the right at any time to cancel or modify the competition at any stage in the event of exceptional circumstances beyond the promoter’s control.
  7.  Winners will be chosen by the Suffolk Parade marketing team and the winner will be the entrant who has been picked at random and followed the rules for a valid entry to the competition explained in point 3.
  8.  When participating in this competition you must not upload any content that violates, or encourages any conduct that violates any law or regulation (including, but not limited to, intellectual property rights). In addition, entries that are deemed to contain distasteful language will not be entered.
  9.  Suffolk Parade will notify the competition winner via the Instagram platform that they entered on and send the prize to an agreed postal address. The winner will be notified within 1 day of the closing date. If the winner cannot be contacted or does not claim the prize within 24 hours of notification, we reserve the right to withdraw the prize and pick a replacement winner.14.    The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  10. One winner will be chosen (unless otherwise specified).
  11. This competition is in no way endorsed by Facebook/Twitter/Instagram and/or its partners.